HELP & RETURNS

The Dogist will accept your return or exchange of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.

Please note: The Dogist reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.

INTERNATIONAL CUSTOMERS
International customers are responsible for duties upon receipt of order.

GENERAL RETURN POLICY
We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.

Merchandise without an email receipt or shipping slip receipt may not be returned.
 
RETURN SHIPPING COSTS
Cost of shipping the return items will be covered by The Dogist.
 
HOW TO RETURN BY MAIL
Click this link to begin the Returns Process.

ISSUING CREDIT FOR RETURNED MERCHANDISE
Upon arrival of the returned item(s) to The Dogist, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.
 
EXCHANGING MERCHANDISE

Cost of shipping the unwanted items back to The Dogist will be covered by The Dogist.

Click this link to begin the Exchange Process.

Even exchanges will be done at no cost using the above link.

Any exchange for an item that’s cost is more than the original item purchased will result in a full refund for the unwanted item and require the customer to reenter their credit card information to complete a new purchase. The Dogist does not hold any full credit card information and cannot charge you without you entering your information at the time of purchase. Any exchange for an item that’s cost is less than the original item purchased will result in an exchange using the above process and a separate refund for the difference will be issued.

Please email customerservice@thedogist.com to request an uneven exchange.

 
DAMAGED MERCHANDISE
If, for some reason, your purchase arrives to you damaged, please reach out to customerservice@thedogist.com to report it. It is helpful if you can include images of the damage.
 
MISSING DELIVERIES
If the tracking details of your order state the package as delivered and you have not received it, please reach out to customerservice@thedogist.com. You may also reach out to your local carrier for more information.