HELP & RETURNS
The Dogist will accept your return of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.
Please note: The Dogist reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.
General Return Policy
We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.
Returns accompanied by an email or shipping slip receipt made more than 30 days after the purchase will be credited for the item's current selling price in the form of a merchandise credit. Merchandise without an email receipt or shipping slip receipt may not be returned. Please do not remove merchandise tags until you are completely satisfied with your purchase.
RETURN SHIPPING COSTS*
Cost of return shipping will be paid for by The Dogist under the following circumstances: Item is damaged; and/or Item received is not item ordered (incorrect item).
Cost of return shipping will be paid for by the purchaser under the following circumstances:
Purchaser ordered incorrect size or color; and/or Purchaser changes preference regarding the item (purchaser no longer wishes to purchase the item, etc.).
*If item is a gift being returned by the purchaser OR the recipient, the return shipping cost policies listed above still apply.
HOW TO RETURN BY MAIL
Email firstname.lastname@example.org to notify The Dogist of a requested return. A return shipping label will be emailed to you if conditions above apply.
Carefully pack your item(s), including the tags, in the original condition, and include your email or shipping slip receipt.
Apply the shipping label provided to you by The Dogist and ship the package(s).
ISSUING CREDIT FOR RETURNED MERCHANDISE
Upon arrival of the returned item(s) to The Dogist, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.